At Tan Bee Lee Sdn Bhd, we value customer satisfaction and strive to provide quality products. If you are not completely satisfied with your purchase, we are here to help.
1. Return Eligibility
You may request a return under the following conditions:
- The item received is damaged, defective, or incorrect.
- The item is unused, in its original packaging, and in resellable condition.
- The return request is made within 7 days of receiving the product.
- Perishable goods (e.g., fresh food, frozen items) are non-returnable, unless damaged upon arrival.
2. Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-14 business days, and the amount will be credited to your original payment method.
3. Exchange Policy
- If you receive a wrong or damaged item, we offer a one-time exchange at no additional cost.
- Exchanges are subject to stock availability.
4. Non-Returnable Items
The following items cannot be returned or refunded:
- Perishable goods (fresh/frozen food, dairy, etc.).
- Opened or used products.
- Items purchased during clearance or promotional sales.
5. How to Request a Return
To initiate a return, please contact our customer service with:
- Order number
- Photos of the item (if damaged or incorrect)
- Reason for return
📧 Email: [email protected]
📞 Phone: +607-450 7401
Our team will guide you through the process and provide further instructions.
6. Shipping Costs
- If the return is due to our error (wrong/damaged item), we will cover the return shipping fee.
- If returning for other reasons (e.g., change of mind), the customer is responsible for shipping costs.
Tan Bee Lee Sdn Bhd reserves the right to modify this policy at any time.
