At Tan Bee Lee Sdn Bhd, we strive to deliver your orders quickly and efficiently. Please read our shipping policy below for details on delivery areas, costs, and estimated timeframes.

1. Delivery Areas

We currently deliver to the following locations:
✅ Johor (Including Batu Pahat and surrounding areas)
✅ Other states in Malaysia (depending on courier service availability)

For deliveries outside Malaysia, please contact our customer service for assistance.

2. Shipping Fees

  • Local Delivery (Batu Pahat & nearby areas): [RM X.XX] (Free for orders above RM XX.XX)
  • Other states in Malaysia: Shipping fees vary based on weight & location.
  • International Shipping: Please contact us for a custom quote.

Shipping fees will be calculated at checkout before payment.

3. Delivery Timeframe

  • Local Orders (Batu Pahat & nearby areas): 1 – 3 business days
  • Other states in Malaysia: 3 – 7 business days
  • International Orders: 7 – 14 business days (subject to customs clearance)

🚚 Delivery times may vary during peak seasons, public holidays, or unforeseen circumstances.

4. Order Processing Time

  • Orders placed before 12PM will be processed on the same day.
  • Orders placed after 12PM, weekends, or public holidays will be processed on the next business day.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email/SMS to monitor your delivery status.

6. Failed Deliveries & Redelivery

  • If the delivery fails due to an incorrect address or recipient unavailability, a re-delivery fee may apply.
  • Customers are responsible for providing accurate shipping details.

7. Damaged or Missing Items

  • If your package arrives damaged or incomplete, please contact us within 24 hours of receiving it.
  • We may require photos as proof for investigation and claim processing.

📧 Email: [Your Customer Support Email]
📞 Phone: [Your Contact Number]

8. Self Pickup Option

Customers in Batu Pahat can opt for self-pickup at our store.

  • 📍 Pickup Location: PLO 243. NO.20, JALAN WAWASAN 2, KAWASAN PERINDUSTRIAN SRI GADING, 83300 BATU PAHAT, JOHOR.
  • ⏰ Pickup Hours: 9AM – 6PM

Tan Bee Lee Sdn Bhd reserves the right to update this shipping policy at any time.